Privacy Policy for Shilbee Coaching Inc.

Effective Date: December 23, 2024.

Shilbee Coaching Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

1. Information We Collect

We collect the following personal information:

  • Names and Email Addresses: Collected through Calendly forms, newsletter subscriptions, and email submissions.

  • IP Addresses: Collected via website traffic and analytics.

  • Payment Information: Collected through Freshbooks for invoicing and payment processing.

  • Sensitive Information: Personal stories, dreams, and challenges shared during coaching sessions.

  • Zoom Chatbox and Recordings:

    • Information shared in the Zoom chatbox during sessions.

    • With explicit consent from the client, Zoom sessions may be recorded (audio and/or video). These recordings will only be shared with the client.

2. How We Collect Information

We collect personal information through the following methods:

  • Website traffic and click analytics.

  • Newsletter subscription forms.

  • Calendly forms embedded on our website.

  • Freshbooks invoicing and payment system.

  • Email submission forms.

  • Zoom meetings, including chatbox information and recorded sessions (with explicit consent).

3. Purpose of Information Collection

We collect and use your personal information for the following purposes:

  • To improve our services and products.

  • For marketing and promotional activities.

  • To comply with legal and regulatory requirements.

  • To communicate effectively with users.

  • To facilitate and document coaching sessions when applicable.

4. Data Sharing and Selling

  • We do not share your personal information with third parties.

  • We do not sell your personal information to third parties.

5. Cookies and Tracking

Our website uses cookies to enhance your experience and track website traffic.

Types of Cookies We Use:

  1. Essential Cookies: Required for the operation of the website.

  2. Analytics Cookies: Help us understand how visitors interact with the site to improve functionality.

Google Analytics

We use Google Analytics to understand how visitors interact with our website and improve user experience. Google Analytics collects information such as your IP address, browser type, device type, and website activity. This data is shared with Google and processed according to their Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

How to Opt In or Out of Cookies:

  • Cookie Banner: When you first visit our website, a cookie banner will appear, allowing you to opt in or out of non-essential cookies.

  • Browser Settings:

6. Data Protection Measures

We take the following steps to protect your data:

  • Documents with client information on Google Drive are accessible only by the client and Shilbee Coaching Inc.

  • Zoom session recordings (if applicable) are stored securely and shared only with the client.

  • Marketing emails and other communications are protected through secure platforms.

We recognize the need for additional measures to enhance data protection and are actively exploring more robust practices.

7. Data Retention

We retain personal information until it is no longer needed for the purposes described in this policy. Zoom recordings, if created, are retained only as long as necessary and are deleted upon the client's request.

8. User Rights

  • Access, Update, or Delete: Users can access, update, or delete their personal information through shared documents or by contacting us directly.

  • Opt-Out: Users may opt out of marketing emails by clicking the "unsubscribe" link in our communications.

9. Children's Privacy

Our services are not directed at individuals under 18, and we do not knowingly collect personal information from children.

10. International Data Transfers

We primarily serve Canadian clients, but we may occasionally serve U.S. clients or use service providers that store or process data on servers located outside of Canada. While we take reasonable steps to ensure that personal data is handled in compliance with applicable privacy laws, we cannot guarantee that all data transfers meet the highest security standards at this time.

We are actively exploring additional measures to enhance the security of data transfers and will update this policy as improvements are implemented. By using our services, you acknowledge and accept the potential risks associated with international data transfers.

11. Sensitive Information

During coaching sessions, we may collect sensitive information, such as personal stories, demographic information, dreams and challenges. We recognize the personal nature of this information and treat it with the utmost confidentiality. This information is used solely for coaching purposes and is not shared without explicit consent.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the "Effective Date" at the top of the policy will be updated accordingly.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: info@shilbee.com